Terms of service

Terms of Service

Last updated: April 2026

Welcome to HogwartsCase. By accessing or using our website at www.platform9case.com and placing an order with us, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General

These Terms of Service apply to all visitors, users, and customers of HogwartsCase ("we", "us", "our"). By using our website or purchasing our products, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the site following any changes constitutes your acceptance of the new terms.

2. Products

All products are subject to availability. We reserve the right to discontinue any product at any time. Product images are for illustrative purposes and may vary slightly from the physical item received due to screen display differences.

HogwartsCase is an independent retailer and is not affiliated with, endorsed by, or sponsored by Warner Bros., J.K. Rowling, or any official Harry Potter rights holders.

3. Pricing & Payment

All prices are displayed in USD and are subject to change without notice. We reserve the right to refuse or cancel any order if a pricing error occurs.

We accept the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. Payment is processed securely at checkout. We do not store your payment information.

4. Orders & Processing

By placing an order, you are making an offer to purchase the product(s) listed. We reserve the right to accept or decline your order at our discretion. You will receive an order confirmation email once your order is successfully placed.

Orders are typically processed within 1–2 business days. Once dispatched, you will receive a tracking number by email.

5. Shipping & Delivery

We ship worldwide. Estimated delivery times are 15–20 business days depending on your location. These are estimates only — actual delivery times may vary due to customs, carrier delays, or other circumstances outside our control.

HogwartsCase is not responsible for delays caused by customs clearance, incorrect addresses provided by the customer, or events beyond our control (force majeure).

6. Returns & Refunds

Returns and refunds are governed by our Refund Policy, available at www.platform9case.com/policies/refund-policy, which is incorporated into these Terms of Service by reference. Please review it before placing an order.

7. Intellectual Property

All content on this website — including text, images, logos, graphics, and product descriptions — is the property of HogwartsCase and may not be reproduced, distributed, or used without our express written permission.

8. Prohibited Use

You agree not to use our website to:

  • Violate any applicable law or regulation
  • Submit false or misleading information
  • Engage in fraudulent transactions
  • Attempt to gain unauthorized access to our systems
  • Harm, harass, or impersonate any person or entity

We reserve the right to terminate access to any user who violates these terms.

9. Limitation of Liability

To the fullest extent permitted by law, HogwartsCase shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you for any claim shall not exceed the amount paid for the product(s) in question.

10. Disclaimer of Warranties

Our website and products are provided "as is" without any warranties, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with applicable law. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the relevant courts.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: hogwartscase.official@gmail.com Website: www.platform9case.com

We aim to respond to all inquiries within 1–2 business days.